Do you think of yourself as that person that can sell ice to an Eskimo? If you answered yes to this question then a career in outbound telesales would be perfect for you. Telemarketing jobs can be very rewarding if you are naturally gifted with the power of persuasion. To become a telemarketer you first have to get the job obviously.
Part of getting the job is being prepared. You should first and foremost ask yourself why you really want to work as a telemarketer. You should also assess your short and long term goals and be clear in your mind about what the job entails. Once you have all the answers to this questions you will know whether or not this is the job suited for you.
The next step will be applying for the interview and preparing for the same. As a rule of thumb, you should always do a little research before you walk into an interview. You should try find out who their clientele are and how they run their business. Such information and a lot more is readily available on the company website and you can use it to impress come the day of the interview.
So D-Day is finally here.
Here is a sneak peek into the questions you can expect to hear at a telesales job interview and their answers.
1. Why do you want to work as a telesales person?
You can expect this question as part of the first few. If you prepared adequately you will have the right answer to give as your response. Your answer should also highlight a few reasons why you really want to work in that industry. Of course your response should be in line with the specifics of that job. If for example the job is within the insurance industry, you can say you wish to join part of the team because it’s a highly dynamic and challenging field.
2. What to you are the most important skills to have when it comes to telesales?
Sales is largely a combination of knowledge, art and luck. Therefore, when you are asked this question you should respond that one needs adequate product knowledge to answer all client questions about the product or service. Additional skills include being a good and active listener as well as patience when dealing with an irate or stubborn client.
3. What’s different between telemarketing and telesales?
Your interviewer will most likely want to know if you know the difference between the two. Telesales places its main focus on closing a call and following up after the deal has been made as well as upselling a new or existing product or service. Telemarketing on the other hand focuses more on promoting the brand and doing market research.
4. Do you enjoy cold calling?
Assuming you know what that is and you should your answer should be a strong yes! You should also go further and tell your interviewer that you enjoy the prospect of having to convince someone to buy the product or service you are selling.
5. How do you deal with rebuttals?
You can expect many rejections if you are hoping to work in telesales. The right answer to this question should therefore be that you will not get emotional and will accept the opinion of the other person on the end of the line. You should let the interviewer know that you know you are confident and that one or a couple of rejections will not make you lose steam.
6. What do you dislike about sales?
Sounds like a trick question right? To some extent it is. This question is asked to nab people whose main focus is not on sales. In the sales industry the right answer should go something like you dislike the situation where you have to stop pursuing a lead or when you start getting a feeling that the sale will not be closed. Answering this question this way gives the interviewer insight into how aggressive you are willing to be.
7. What is that new thing that you will bring to our telemarketing team to make it even more effective?
The main reason why an interviewer would ask this question is to gauge your level of ambition. If you are a newbie to this industry you can say that you are enthusiastic to learn from a team that already has impressive results and this will in turn make the whole team more effective.
If you already have experience in telesales then you should talk about your past experience and how it can be used to increase efficiency.
Most times, interviewers automatically assume that you have experience in the field when you are called in to attend an interview. Sometimes, that’s not true. If you are new to the field you should not feel intimidated. As mentioned before, making a sale relies on confidence for the most part. If you exude a high level of confidence you may be picked over others who have worked as telesales agents before. It’s also a good idea to be honest about your level of experience; after all they have most likely gone through your CV before they called you in.